Ambrace BV will always do the best to serve you with the utmost professionalism and provide you with everything that you may need. Ambrace BV does however have several policies regarding purchasing, so please make certain you understand all of these policies before placing an order. These terms and conditions must be agreed to place an order through this website.
Due to the current worldwide shortage of components used in the production of automotive parts some orders may be delayed for elongated periods of time. These delays are not grounds for cancellation without processing or stocking fees. Please do not place an order if you are unwilling to wait for items to arrive.
Due to paypal and credit card policies all cancellations and refunds will be assessed at least a 5% fee.
All cancellations and returns are subject to a 30% stocking fee – please do not order items if you do not agree to these terms.
Shipping
All orders will only be shipped to your billing address or confirmed PayPal address.
PayPal with confirmed address or bank transfers available for international orders – no international credit cards will be accepted.
Shipping costs on all orders is the responsibility of the buyer and all items will have a shipping cost added upon checkout. This can be estimated by viewing the cart after you have added items by clicking the Estimate Shipping & Tax link below the Grand Total. If you are from a region that is not covered by the shipping estimator the shipping cost will be quoted to you via email after you place your order.
Supplying the proper and deliverable shipping address is the buyer’s responsibility. Ambrace BV holds no liability for items shipped to incorrectly provided shipping addresses whether the shipment is delivered, lost or returned to sender. Ensure that when providing a shipping address it is 100% accurate so items are received safely and in a timely manner.
With such a large number of items being available many items will ship directly from Europe or their manufacturer when ordered. Generally delivery times for European delivery items is 2-3 weeks. All duty charges are the sole responsibility of the purchaser. Delivery times on orders will be emailed to each customer at the time of order or can be checked prior to ordering. Most aftermarket items and those shipped manufacturer direct will ship approximately 2-3 days of being ordered unless a backorder exists.
Pricing
All pricing is subject to change at any time. Pricing accuracy is maintained at the highest level, but errors and pricing changes can occur especially with a fluctuating currency exchange rate. Incorrect pricing on the website will not be honored and prior to fulfilling any order the customer will receive notification of pricing changes. If a price is inaccurate at the time of an order the customer can choose to fund the difference to maintain the order or cancel for a full refund.
Cancellations
When ordering Ambrace BV asks that customers understand that they are committing to a purchase which requires items to be procured specifically to their order. Orders requesting cancellation will be handled on a case by case basis. Cancellations are subject to a 30% stocking fee due to the nature of the items being sold. There are no cancellations available for specialty or special order items.
Returns
Items may be returned for a period up to 30 days with a valid return authorization provided by Ambrace BV. Returned items are subject to a 30% stocking fee. Returned items must have a valid reason for being returned that is cleared with Ambrace BV. No returns on any electrical items, turbochargers, engine components or any item that has been installed for any reason. No returns on special order items under any circumstances. All shipping charges for returns are the responsibility of the customer unless stated otherwise by Ambrace BV.
Insurance/Damage
Items shipped will cover basic insurance unless other arrangements are agreed upon. Customers must inspect items within 1 week (7 days) from date of arrival to ensure no damage has occurred or items have been lost, beyond this time frame no assistance is available with insurance claims. Carriers and shipping agents are held responsible for any/all shipping damages and lost items. Ambrace BV will assist any customer that has received damaged goods or any customer with lost items, though Ambrace BV will not send replacement items until a resolution with any insurance claim has occurred or the customer has paid in full for replacement items. If any damaged has occurred in shipping please contact the carrier (DHL, UPS, USPS, FedEx, etc) immediately to initiate an insurance claim. Please keep all packaging including all internal packaging materials. When insurance claim items are to be picked up the package must be EXACTLY as it was when it arrived which can include rewrapping items in packaging materials and preparing the package as it arrived. If the package is not prepared as it arrived in all likelihood the claim will be denied and no new items will be provided at no cost. It is essential with a claim that items are packaged exactly as they arrive. Ambrace BV holds no liability for items or shipments stolen after final delivery has taken place at the supplied shipping address. Please ensure that someone is available to receive shipments by using the supplied tracking.
Delays
Items delayed from delivery due to unforeseen circumstances will be delivered in the timeliest manner possible. Cancellations will only be available for a full refund or credit before items have shipped. If items have shipped policies regarding returns then become applicable. Special order items delayed from delivery will not be granted a refund unless specified by Ambrace BV.
Installation
All product sold by Ambrace BV is designed to be installed by certified professional mechanics. Customers should be aware that modifying a vehicle from factory specification may involve additional work than anticipated or estimated by a professional mechanic which can include diagnosing, repairing and/or modifying the items or vehicle to allow the product to work as desired. Additional labor hours acrued during installation for diagnosing, repairing and/or modifying the product or vehicle for third party items to function as intended or desired is not covered by Ambrace BV. Please contact the third party for claims or issues arising additional labor costs while installing third party product.
Warranty
Warranties from the manufacturer of any item is extended to the purchasing customer if one applies. Ambrace BV offers one year warranty on any items purchased through this website. Items damaged during installation or any time after installation carry no warranty. Labor costs with installing or removing items for warranty will not be covered. Each warranty incidence will be handled in a case by case basis.
Liability
Ambrace BV is not liable for damages arising from the purchase, sale, installation, modification, use or fitment of products sold. All customers must use reputable installers for installation of all items sold by Ambrace BV. Ambrace BV holds liability only for the value of the product sold. Items must be installed as intended and any use otherwise releases Ambrace BV from further liability. Items manufactured by a third party and sold through Ambrace BV will result in zero liability for Ambrace BV, contact the third party for claims or issues arising from standard use of third party product. Removal of all or partial new car warranties due to installed items purchased from Ambrace BV will result in zero liability for Ambrace BV. Customers must familiarize themselves with the product, it’s safe and intended use and understand that all items are to be used in accordance with local, state and federal laws.
Binding Arbitration
In the event a dispute shall arise between any customer(s) and Ambrace BV, it is hereby agreed that the dispute shall be settled through binding arbitration. The arbitrator’s decision shall be final and binding and judgment may be entered thereon. In the event a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator’s award or fails to comply with arbitrator’s award, the other party is entitled of costs of suit including a reasonable attorney’s fee for having to compel arbitration or defend or enforce the award.
Refusal of Service
Ambrace BV reserves the right to refuse service to customers who are threatening, aggressive or otherwise unable to conduct themselves in a rational manner. Ambrace BV also reserves the right to require bank transfers for higher value orders or any order where a customer is unable to provide proof of identification, a confirmed delivery address, signed authorization or proof of ownership of payment method.